Why choose Green Duck?
By choosing Green Duck to look after your IT, you will be able to focus on the core of your business whilst we take care of your IT support, systems and users.
What we do...
All of your systems and devices will be monitored 24 x 7 from our headquarters in Suffolk, giving us a real-time view of your IT estate. Our IT Services team can then pro-actively monitor, manage and engage with you to ensure that your systems run smoothly now and in the future.
Our IT support desk is manned by our expert technicians who solve your issues personally rather than simply log the call and pass it onto somebody else. Our team are friendly, approachable and experienced in dealing with everyday IT issues. Our aim is to resolve over 50% of issues within 2 hours and 75% within 8 business hours.
Our Smart Systems include our first-class IT helpdesk and dynamic monitoring and maintenance platform. These systems combine to automatically alert us in the event of an issue, and monitors it until it has been resolved. They enable us to efficiency log calls, raise tickets and send updated information to our clients. Through out monitoring platform, we can also remotely access our user's PC's and servers from a single pane of glass, and view the health of every device we support.
FREE Health Check
We also offer businesses a FREE IT Health Check. This is a confidential, no obligation review of your businesses IT systems including network infrastructure, hardware, software and security.
Get in touch
For more information on how we can help your business, send us an email or call us on 01284 700015