• Green Duck IT Services

Green Duck : IT Services : Innovative IT Support

01284 700015


IT Support - Glowcroft Contract Packing

The Company

Originally established in 1990, Glowcroft provide a variety of pack types and packing in a diverse selection of products. Occupying a 32,000 sq ft purpose built factory in Needham market, Glowcroft pack many products for the horticultural, pet food, birdcage and fishing bait sectors. 

How we help

Glowcroft came to us in early 2015 looking for a new IT support provider after their existing provider announced that they were no longer offering their clients the service. 

Following a comprehensive review of their IT infrastructure using our remote management tool, we identified a number of ageing PC's which would need to be replaced in the near future. We provided Glowcroft with a roadmap, which showed the life expectancy of each piece of hardware, and put forward a schedule for replacing each item as and when needed.We replaced their tape backup system with our BUDR product including offsite cloud and a local storage device.

Glowcroft also needed assistance with the opening of their new office, and the migration of their design and management team over to the new site. We project managed the transfer and implementation of their IT systems, including network and Wi-Fi connectivity. The Wi-Fi link between the buildings enables them to work seamlessly from either site with no interruptions. 

We continue to support Glowcroft's IT systems under our Silver Support Plan which includes access to our expert service desk, 24/7 infrastructure and device monitoring, and fully managed antivirus and anti-malware.

What they say

"We have been using Green Duck for over a year now for our IT support and have found the service to be extremely professional and efficient.

The transition from our previous supplier was handled proficiently and without interruption to our daily business.

Green Duck have also helped us expand into new offices and have provided IT solutions to make this possible"

Jane Tarrant. Director of Glowcroft Limited 

For more information on how our team here at Green Duck can help your business in 2016, call 01284 700015 or email enquiries@greenduck.co.uk



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