• Green Duck IT Services

Green Duck : IT Services : Innovative IT Support

01284 700015

enquiries@greenduck.co.uk

IT Support - Greater Cambridge Greater Peterborough Enterprise Partnership

The Company

Formed in 2010, the Greater Cambridge Peterborough Enterprise Partnership (LEP) is helping to drive forward sustainable economic growth. It brings together local businesses, education providers, voluntary organisations and social enterprises, and the public sector to tackle barriers to growth. Their four strategic areas of focus include skills development, infrastructure issues, funding and economic vision.

The LEP was formed around the two economic areas radiating from Peterborough and Cambridge including Bury St Edmunds, King’s Lynn, Royston and Stansted Airport.

The Challenge

For the LEP, remote working is key. While their head office is based in Alconbury near Huntingdon, their team often work remotely using laptops whilst travelling across the LEP area. In order for the team to work efficiently, these required the latest Microsoft Office applications as well as security software and policies to keep data secure. Downtime needs to be kept to a minimum as this would leave staff unable to function without travelling to the office. 

In addition to this, the LEP required support for their office infrastructure with regular help from our technicians to solve on site issues and apply updates.

How we help

“Green Duck provide us with an effective and responsive IT support service, with easy to understand advice backed up with clear statistics and evidence"

We currently support the LEP within our Gold Service Plan offering.

Within this service, we proactively monitor the entire IT estate for potential issues 24 hours a day, 7 days a week. Staff also have direct access to our service desk technicians who are available to help with IT issues as and when they arise. Our onsite technicians visit the LEP’s head office on a regular basis to help with any issues which require in-person assistance and to apply any necessary fixes and upgrades. 

"By keeping in regular contact with our account manager, we can talk through any new operational challenges that have emerged and test new structures and systems to help improve the efficiency of our team."

We also provide the LEP with a number of hosted solutions including Microsoft Office 365 and Dropbox for Business. These give the team access to the complete Office Suite and access to their emails and calendars virtually anywhere. Secure file sharing allows users to restrict access for sensitive files and enables staff working offline to automatically sync files whenever the application is open, and there is access to Wi-Fi.

"All of this, coupled with our enhanced security system, gives us peace of mind that our IT systems will continue to work as hard as we do.”

For added security, we’ve implemented a password policy on all devices as well as installing and regularly updating Antivirus and Antimalware software. 

Business Benefits

Regular innovation reviews from their dedicated account manager

With regular meetings, one-on-one support and honest advice from their account manager, the LEP are confident they are getting the best value for money and being advised on just the products and services they really need. 

Improved security

Our ongoing solutions and processes have enhanced the LEP’s IT security and work’s hard to keep them safe from attacks. One of our security solutions prevented 61 malicious attempts to access their system across 17 devices, in just 30 days.

Peace of mind

We keep tabs on the LEP’s systems 24/7 and identify small issues early on before they grow into bigger problems. We automatically apply updates and patches when required to ensure their systems are as healthy as possible. Having one of our expert technician’s onsite on a regular basis means that they have a familiar face to turn to with any issues, in addition to our friendly helpdesk team. All this means that they can focus on what it is that they do, and leave managing their IT to us.

For more information on how our team here at Green Duck can help your business in 2016, call 01284 700015 or email quack@greenduck.co.uk

 

 

Brilliant - my previous supplier could not make this work. Very happy

Jason Ford

KPSK

I was not expecting to have the problem resolved on the day I flagged it up, so it was marvellous when all was put right straight away. Thank you

Kathy Ross

Brooklands Primary School

Do you need our help?

Fill out the form below and we'll come back to you as soon as we can. If you need assistance urgently, please call us on 01284 700015.