• Green Duck IT Services

Green Duck : IT Services : Innovative IT Support

01284 700015


IT Support Plans

Service plans to support your IT

Our flexible plans vary depending on what kind of IT Support and equipment your in-house IT team require; from Antivirus to our IT support helpdesk.

Our IT service plans have been created with four grades of IT Support, so that you can pick the right level for your business.

For full details of the all the levels of IT Support, please see below


Green Duck IT Service Plans Bronze PAYG Silver Gold Platinum

IT Safety Blanket

Have the peace of mind that should you need any IT help, our team are just a phone call away.

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IT Service Desk

Our IT Service desk provides 9.00am to 5.30pm IT Support for your business manned our expert technicians. 

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24 x 7 Monitoring

"The Green Duck difference". We will pro-actively monitor your servers, desktops and laptops to ensure that your IT equipment is kept in a healthy state.

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Quarterly Innovation Review

Our team will visit you on a quarterly basis to review your infrastructure reports, understand your IT roadmap and share the latest innovations in the IT industry.

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Fully Managed Antivirus and Anti-Malware

We will look after the security of your entire IT estate. Fully managed and real-time updates against the latest threats.

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Onsite IT Engineering

Highly accredited and enthusiastic IT Engineers will be made available onsite as required to meet the needs of your critical IT infrastructure and demanding users.

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Extended Hours Service Desk

Increased hours of IT support to cover 8am to 6pm is available for businesses that need longer hours of IT Support.

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24 x 7 Critical Incident Support

Additional IT Support for our customers whose IT is critical to the functioning of the business around the clock. On-call support from our 3rd Line IT Engineers.

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Offsite Backup and Disaster Recovery

Protect your business by ensuring data is backed up efficiently offsite. Prevent against downtime by having a disaster recovery plan in place with resilient infrastructure. 

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Messaging and Collaboration

We can also offer 99.9% highly available and secure email hosting and office applications which include Microsoft Lync.

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Business Wi-Fi

Our fully managed business class Wi-Fi with reliable coverage and data analytics can help to grow your business. We offer a variety of Wi-Fi and connectivity solutions, including Cisco Meraki.

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Do you need our help?

Fill out the form below and we'll come back to you as soon as we can. If you need assistance urgently, please call us on 01284 700015.